We aim to despatch your purchase within 3 to 5 working days after your payment has cleared, unless you are pre-ordering, in which case this will be within five working days of the date of publication.
All prices quoted in the shop include free postage and packing to UK addresses. All items are despatched using Royal Mail or Parcelforce, but if you live in the SN1 to SN6 postcode areas, we may use a courier service to deliver your book in the evening.
For UK orders totalling more than £10, we will send by recorded delivery at no extra cost to you. For UK orders totalling more than £30, we strongly recommend that you choose to have your items sent by Special Delivery, for an extra postage cost of £5. This will ensure that your order is despatched by Royal Mail Special Delivery, with a guarantee of next day delivery and adequate compensation cover in the event of loss. If you do not select Special Delivery we will send your order by recorded delivery.
For orders outside the UK, please specify International shipping during the Checkout process - we will then advise you of the postage costs.
If you have not received your order within 21 days, please send an e-mail to firstname.lastname@example.org.
Alternatively, you can call us on 01793 238618 between 09.00 and 17.00 Mondays to Fridays.